Our Privacy Policy

Welcome to the website of Yes I Doula! (“Practice,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use our services. This policy applies to our website, online forms, telehealth services, electronic communications, scheduling systems, and related support services.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Mailing address

• Date of birth

• Insurance information

• Health-related information

• Pregnancy-related information

• Lifestyle-related information

• Appointment requests

• Intake forms

• Communications sent to our practice

We may also automatically collect limited technical information when you use our website, including:

• IP address

• Browser type

• Device type

• Website usage information

• Cookies and analytics data

2. HOW WE USE INFORMATION

We may use information collected through our website and services to:

• Respond to inquiries

• Schedule appointments

• Provide doula and support services

• Coordinate care

• Verify insurance eligibility

• Process billing and payments

• Conduct telehealth visits

• Send appointment reminders and service notifications

• Improve website performance and user experience

• Maintain records required by law or professional standards

We do not sell personal information.

3. TELEHEALTH SERVICES

Our practice may provide virtual services or telehealth communications through secure electronic platforms. Telehealth services may include:

• Prenatal education

• Virtual support sessions

• Care coordination

• Follow-up consultations

• Client communications

While we take reasonable steps to use secure systems, electronic communications and telehealth technologies may carry inherent privacy and security risks. By participating in telehealth or electronic communications, you acknowledge and accept these risks.

4. EHR MESSAGING & NOTIFICATIONS

Patients who register through our electronic health record (“EHR”) and scheduling platform, SimplePractice, define communication preferences and consent to receive electronic communications related to their care and services. Depending on patient-selected preferences, these communications may include:

• Appointment reminders

• Scheduling notifications

• Intake forms and practice documents

• Billing notifications and invoices

• Secure messages

• Care-related administrative communications

Patients may manage communication preferences directly through the EHR platform where available. These communications are service-related and are not used for unsolicited marketing purposes.

5. DIRECT PHONE & SMS COMMUNICATIONS

Our practice may also communicate directly with patients using a HIPAA-conscious business phone and texting platform through iPlum. These direct communications are intended to support individualized patient care coordination and conversational communication between the patient and their doula or care team.

Examples may include:

• Responding to website inquiries

• Responding to patient questions

• Birth support coordination

• Arrival updates during labor

• Time-sensitive care communications

• Follow-up support

• Care coordination discussions

These messages are conversational in nature and occur as part of an existing patient relationship.

• We do not use SMS messaging for unsolicited marketing campaigns or the sale of consumer data.

• Message frequency varies based on patient needs and active care coordination.

• Message and data rates may apply depending on the patient’s mobile carrier plan.

• Patients may request to stop SMS communications at any time by texting STOP.

• For assistance, text HELP or call our office at 925-441-4009

• References: Notice of Privacy Practices, Privacy Policy, Terms of Service

6. CONSENT TO ELECTRONIC COMMUNICATION

By providing contact information to the practice, patients acknowledge and consent to receive healthcare-related electronic communications consistent with their communication preferences and applicable law.

Consent to receive communications may be collected through:

• Website inquiries

• Intake forms

• Service agreements

• EHR communication preferences

• Direct patient initiation of communication

• Verbal or written authorization

Patients are not required to consent to SMS messaging as a condition of receiving services.

7. NO SMS MARKETING

• Our practice does not send mass marketing text messages, sell patient information, or share mobile opt-in data with third parties for advertising purposes.

• SMS communications are limited to healthcare operations, patient support, scheduling, and individualized care coordination.

8. HIPAA & PROTECTED HEALTH INFORMATION

• If you become a client of our practice, certain health information may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable California privacy laws.

• Protected Health Information (“PHI”) is handled in accordance with applicable legal and regulatory requirements.

• Additional information regarding the use and disclosure of PHI may be provided in our separate Notice of Privacy Practices.

9. THIRD PARTY SERVICES PROVIDERS

We may use HIPAA-conscious third-party service providers to support operations, including:

• Electronic health record systems

• Telehealth platforms

• Phone and texting systems

• Website hosting providers

• Payment processors

• Insurance billing services

These vendors may have access to limited information necessary to provide services on our behalf and are expected to maintain appropriate safeguards.

10. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics technologies to improve website functionality and understand visitor behavior. These tools may collect information such as:

• Website traffic patterns

• Browser and device type

• Pages viewed

• General geographic location

You may disable cookies through your browser settings; however, some website features may not function properly.

11. DATA SECURITY

• We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse.

• However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. NO EMERGENCY COMMUNICATIONS

Text messaging, website forms, email, and telehealth systems are not intended for medical emergencies.

• If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

• Do not rely on electronic communications for urgent medical needs.

13. YOUR RIGHTS

Depending on applicable law, you may have the right to:

• Request access to personal information

• Request corrections to inaccurate information

• Withdraw communication consent

• Opt out of non-essential communications

• Request deletion of certain information where permitted by law

Requests may be submitted using the contact information below.

14. CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children through this website.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

17. CONTACT INFORMATION

Yes I Doula!
1460 Maria Lane Ste 300
[Walnut Creek, CA 94596
Phone: 925-441-4009
Email: DrRae925@gmail.com

Last Update: May 6, 2026